PICKAVIT (Pty) Ltd
Effective Date: September 1, 2025
1. Introduction
PICKAVIT (hereinafter referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our e-commerce platform.
We adhere to the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws. By accessing or using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name
- Contact information (email address, phone number, physical address)
- Payment information
- Delivery address
- Account login credentials
- Purchase history
- Health-related information relevant to vitamin purchases
- Communication preferences
2.2 Non-Personal Information
We also collect non-personal information, including:
- Browser type and version
- Operating system
- IP address
- Website usage data
- Cookies and similar tracking technologies
3. How We Collect Information
We collect information when you:
- Create an account
- Make a purchase
- Subscribe to our newsletter
- Complete forms on our website
- Communicate with our customer service
- Use our website or mobile applications
- Participate in surveys or promotions
4. Purpose of Collection
We collect your personal information for the following purposes:
- Processing and fulfilling orders
- Managing your account
- Providing customer support
- Improving our products and services
- Marketing and promotional activities (with your consent)
- Complying with legal obligations
- Preventing fraud and ensuring security
5. Lawful Basis for Processing
We process your personal information based on:
- Your consent
- The necessity to perform a contract with you
- Our legitimate business interests
- Compliance with legal obligations
6. Disclosure of Your Information
We may share your information with:
- Service providers (payment processors, delivery couriers)
- Business partners (with your consent)
- Legal authorities when required by law
- Professional advisors (accountants, lawyers)
We will not sell your personal information to third parties.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent
- Lodge a complaint with the Information Regulator
10. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
12. Marketing Communications
With your consent, we may send you promotional emails about our products and special offers. You can opt out of these communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Updating your preferences in your account settings
- Contacting our customer service
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
14. International Data Transfers
Your personal information may be transferred to and processed in countries outside South Africa. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be accessible on our website. We encourage you to review this Privacy Policy periodically.
16. Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
PICKAVIT (Pty) Ltd
Centurion South Africa
info@pickavit.co.za
+27 82 932 2432
17. Information Regulator
You have the right to lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: inforeg@justice.gov.za